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The reliable branch

first_img 23SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Chad Davis Chad Davis is Industry Sr Solutions Marketing Manger, F5 Networks, which is the leader in app security and multi-cloud management. He can be reached at c.davis@f5.com. Web: https://www.f5.com Details Personalized member service has always been a top priority of credit unions. Although that mentality still reigns true, modern-day customer service has evolved and employees are looking into different ways of helping their members.These days, members are looking for more than just familiar face from their financial services providers. They require a wider range of products and services, a full array of delivery channel options, and account access whenever and wherever they want it. On top of that, members continue to appreciate traditional, old-fashioned personal service. This is especially true of consumers more inclined to take their business to a financial institution that claims to be different from its competitors. If a credit union promises to put members first, the frontline service it provides should clearly demonstrate that commitment.What do credit unions need to do to satisfy their members by successfully creating the amalgam of modern-day banking and individualized attention? Several timeless aspects of one-to-one personal service, combined with technological tools for branch management, can help target the types of transactions and guidance members are seeking so the financial professionals staffing each branch can anticipate and deliver on those needs.Different members, different branch. Branches tend to reflect the character of their surroundings and, in general, the types of members who choose those locations. Branches in family-friendly neighborhoods serve different needs than a branch with a prime spot in a business park. And neither serves the same type of members as the office within walking distance of residential developments that cater to active seniors.A demographic survey can sketch in the outlines of the types of services a branch can expect to be in demand in its market area. Using data from the core processing system and lobby tracker software can supply more detailed information about members’ requests for service so frontline employees can be trained and scheduled to be on hand and fully prepared to deliver the services members expect when they walk through the door.Make business personal. Members want to be treated like people, not account numbers. Lobby tracking software invites members to sign in and state their business. Access to this information up-front facilitates queuing and gives financial professionals the information they need to greet members promptly and personally.Keep it short and sweet. On the other hand, overscheduling staff results in employees standing around idly when branch usage is low and can increase costs for credit unions. By monitoring branch traffic, they can more effectively schedule full- and part-time employees to be on hand during periods of peak demand.The 2017 FMSI Teller Line Study, which analyzed patterns in more than 16 million branch transactions at  credit unions across the country, found that mornings are generally less busy than lunch hours and afternoons. Credit unions can combine core processing data with information from lobby tracker software to conduct individual branch analyses of types and volumes of transactions to better align scheduling with members’ banking habits.Try using this friendly greeting: “I’ve got everything ready for you.” For the most part, the technology supports discussed thus far to improve branch service delivery operate in the background, but one new automated tool is designed to connect directly with members. Busy people appreciate the benefits of appointment-scheduling software as it ensures that their time spent in the branch is being used efficiently and effectively—no waiting when they arrive and any preparation, such as having the right forms and documents lined up, completed in advance. Appointment apps also supply useful data for branch managers to track what types of transactions and guidance members are seeking.There’s more to service delivery than service. Staff scheduling software can help credit unions reduce idle time among branch employees and identify blocks of time where secondary duties, such as outbound sales calls, can be assigned with the aim of enhancing revenue production.The teller line study quantifies the impact of smarter scheduling and other strategies to improve branch efficiency on teller productivity and labor costs. According to that analysis, tellers working for FMSI’s top 10 clients, based on productivity measurements, handled an average 20.3 transactions per hour, compared to the 13.1 average for all credit unions included in the study. Labor costs per transaction for top performers averaged 94 cents, compared to $1.30 for all credit unions.Fully understanding members and their banking preferences and their habits —what brings them to a branch and when and where they prefer to conduct these transactions—can help credit unions personalize customer interactions, reduce wait time, and schedule staff more efficiently. While technology has pushed members to redefine high-quality service, it can also help deliver on those expectations branch by branch.last_img read more

Area Baseball Sectional Scores (5-22)

first_imgArea Baseball Sectional ScoresWednesday  (5-22)Class 1A-Sectional 60 @ Jac-Cen-Del.Oldenburg  8     Jac-Cen-Del  2Hauser  7     North Decatur  5Class 2A-Sectional 45 @ South Ripley.Austin  8     Switzerland County  2Class 3A-Sectional 29 @ South Dearborn.Greensburg  8     Lawrenceburg  5Class 4A-Sectional 14 @ East Central.Bloomington South  1     Bloomington North 0Columbus East  1     Shelbyville  0last_img

Thomas F. Bliss, 86, Winfield: Feb. 9, 1927 – June 19, 2013

first_imgPreceding him in death are his parents, sister Bertha Ostrandar of Washington and brother Delbert Bliss of Kansas. Survivors include his wife Patricia of the home, daughters Carol Dick and husband Ed Dobson of Wellington and Cathy Bliss and husband Alan of Newkirk, OK, 4 grandchildren, and 7 great grandchildren, brother Albert G. Bliss of Canton, TX. Thomas F. Bliss, 86, of Winfield, died on Friday, July 19, 2013 at the Riverview Manor in Oxford.It was Tommie’s wish that following cremation no services will be held. It was Tommie’s wish that everyone do a good deed in memory of him.Thomas Fredrick Bliss was born on February 9, 1927 the son of Elmer E. and Florence E. (Crane) Bliss in Ashton. Tommie grew up on a farm in rural Sumner County until December 1947. He attended college at Southwestern for a semester before graduating from Wichita Business College.He was united in marriage with Patricia Walker on June 17, 1948 in Oxford. The family purchased the grain elevator in Oxford and Tommy worked there, until his retirement in 1985. The family continued to live in Oxford until 1995 and moved to Winfield. Tommy was a member of the Methodist Church and enjoyed travel, water sports and dancing.last_img read more

Iowa Courts website adds multi-pay option

first_imgThere’s a new feature that will help those using the state’s busiest website complete transactions faster. Iowa Judicial System spokesman, Steve Davis, says there’s now a shopping cart feature on the pay site for Iowa Courts Online that allows you to bundle court fees.“You can pay multiple fines at one time instead of jumping back and forth between sites and having to do them one at a time,” Davis says. He says you still start by searching for any fines you owe at Iowa Courts Online site.“And then you can click on the individual case numbers and dig a little deeper and find the financials, and you can just then go through and find one case and say you’ll pay that and add it to your shopping cart. And then go back to the list of cases if there is more and find another case and pay for that,”Davis explains. Davis says the site allows for payments from all 99 counties — which makes it a heavily used site.“Iowa Courts Online is the most frequently visited website in state government,” according to Davis. Every year we have more than 538-million page views.” Davis says there is still the option to pay the old fashioned way.“Some people still go into the courthouse and pay their fines and restitution — but most people do it online — and that’s one of the reasons why the shopping cart was added, for more convenience for those people who do pay it online,” Davis says. Davis says the shopping cart is similar to what is used on most other online sites.last_img read more

DD LOCAL: DATE SET FOR DRUMKEEN’S ANNUAL CAR WASH

first_imgDRUMKEEN LOCAL NOTESDrumkeen Community 5th Annual Car WashOur annual community car wash will take place this Sun 15th June from 10 am – 3 pm. This year the proceeds will go towards the upkeep/repair of St. Bridget’s well and the local youth club. We would like to invite everyone to come along and lend a hand on the day and make it another fantastic community event. Drumkeen Youth ClubOur end of year club trip takes place this Sat 14th June going to Arena 7 for Laser World, bowling and food. The bus will leave St. Patrick’s hall at 11:30 am and return at approximately 3:00 pm. There will be no youth club on Fri 13th June. We would like to thank everyone who helped make it such a successful year, enjoy the summer. Zorb FootballThe World Cup kicked off early last Fri in Drumkeen with our first ever Zorb football match. This is football with a slight difference where each player is inside a bubble and the aim is to score goals and knock over your opponent or team mate at the same time, if you want to do a bit of exercise and have a lot of fun, then Zorb football is for you, we already have had loads of enquiries about the rematch. Contact Benny on 086 4562271 for details.Barn DanceA fundraising Barn Dance will take place in St. Patrick’s hall Drumkeen in aid of Barnes View ward St. Joseph’s hospital on Fri 27th June 2014 commencing at 8:30 pm. Music by Workmates & Country Disco. Admission is only €10 including supper. Prize for best dressed, Contact Andrena on 087 1369788 or Charlie on 087 7728608 for your tickets.Charlie Daly & H-Block Martyrs Sinn Féin Cumann DrumkeenLotto Results 04th June.04, 08, 12, 17. No jackpot winner. Pat Mc Namee, Drumkeen wins €100. Next week’s jackpot €2,450. Go raibh maith agat.AB Fitness Due to the huge success of the Boot camp another is scheduled for Mon 16th June just give Benny a call on 086 4562271 for details.Spinning classes also continue mornings and evenings, also circuit training and Boxercise? There is something to suit everyone, check out our Facebook page AB Fitness.Blessing of the GravesThe annual blessing of the graves will take place in Drumkeen on Sunday 15th June and in Convoy on Saturday 28th June. Parish HallAnyone wishing to book the hall should contact Charlie Quinn on 91/34010 or 087 7728608Drumkeen NotesAnyone wishing to have material included for next weekPlease Email: drumkeennotes@gmail.com or text 086 4083625 (Deadline Fri @ 8pm)DD LOCAL: DATE SET FOR DRUMKEEN’S ANNUAL CAR WASH was last modified: June 7th, 2014 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:Drumkeen noteslast_img read more