Blogs

Compliance is the baseline for credit union diversity-equity-inclusion programs

first_img 15SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Miriam De Dios Woodward Miriam De Dios Woodward is the CEO of PolicyWorks, LLC. She also serves as Senior Vice President of AMC, the holding company of the Iowa Credit Union League and parent … Web: https://www.policyworksllc.com Details As credit unions increasingly embrace diversity, equity, and inclusion (DEI) initiatives and seek to better represent and serve their ever-changing communities, understanding the regulatory components that touch such initiatives is an important starting place.For example, laws such as the Equal Employment Opportunity (EEOA) and Equal Credit Opportunity (ECOA) acts outline baseline requirements for employers and financial services organizations to follow to ensure equal treatment regardless of ethnicity, national origin, gender and other protected classes. Viewed from a different perspective, these laws provide the baseline for inclusivity in hiring and lending. While the EEOA speaks to the area of human resources, which is a robust area in and of itself, let’s focus on DEI from a membership standpoint. Certainly, few if any credit unions today consciously or actively discriminate against particular groups based on national origin, race, religion, or other criteria. But inclusion involves more than mere non-discrimination. It means proactively reaching out to underrepresented groups, understanding their needs, and striving to meet those needs through the credit union’s products and services in a compliant manner.Adjusting Products and ServicesCredit unions, like all organizations, have to make business decisions on a variety of matters every day. One such business decision could be expanding their services to underrepresented groups. A way to ensure the credit union is addressing the community at large is to consider the changing demographics in its membership area and aligning account opening and lending practices accordingly. If the credit union is serving immigrant groups for example, this may require an update to a member identification program, lending policies and procedures, in order to be inclusive of all.End-to-end MindfulnessIt is important to keep the needs of the target community in mind from end-to-end, all the way from advertising to member service on the front-line. For example, if a credit union advertises its services on its website or elsewhere in a language other than English, be sure to have employees available to speak to members in that other language. This will not only make non-English speaking members more comfortable working with the credit union and can reduce misconceptions or misunderstandings among non-English speaking members, this will help you avoid any potential UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices) violations and overall will avoid misleading members into thinking you offer services in another language if in fact you don’tIf you are going to provide materials in another language, a translation strategy is also important to ensure all relevant information is accurately translated, leaving no room for misunderstandings. Because there can be many ways to translate a word or phrase from one language to another, it is important to seek experts who not only understand the native language being translated to, but also understand financial and credit union terminology for any required translation work. Accuracy, consistency, and relevancy are important in translations. Avoid using Google Translate for something this important and seek outside consultants, if necessary, to assist. Going Beyond Traditional ApproachesServing diverse population groups is part of the credit union creed. While there are always regulations to consider, there are also many opportunities to grow credit union membership by tailoring products and services to specific needs of the membership base.Serving people with non-traditional forms of identification, such as a consulate card, is one example of new membership a credit union could be serving. By expanding services to include underserved members and updating the credit union’s member identification policy and procedures to include non-traditional forms of identification, you do not have to turn down membership. The IRS’s Individual Taxpayer Identification Number (ITIN), which is a taxpayer identification number that some immigrants may have, is a valid taxpayer identification number that credit unions can accept to lend and open interest-bearing accounts. Another opportunity to be inclusive in lending is through the underwriting process. Members without traditional credit histories may not have the traditional forms of documentation you seek to verify credit, however, this does not mean that they have not established credit. The credit they have established however may be found in non-traditional sources such as alternate payment data, including that found in paying recurring bills such as utilities, or rent. While this likely would not alter your lending policy, it would require a change in underwriting procedures to ensure your requirements list is as inclusive as possible. This would apply for anyone seeking a loan at your credit union, whether it’s a young college student or a recent immigrant.  To achieve success in DEI initiatives you need to go beyond meeting the regulations. The regulations provide a baseline framework, however, it takes initiative and a commitment to ensure you go beyond what’s required to what’s needed in your communities.last_img read more

Jose unhappy with West Ham’s tactics

first_img “He was laughing,” Mourinho added. “His objective was won: come here and take a point. It was not to come here and play good football or to try to win or to feel part of the quality of the Premier League. “He takes the point. After that he’s a happy man and I’m a sad guy.” Despite injuries to Joey O’Brien (dislocated shoulder) and Mohamed Diame (knee), Allardyce was in jovial mood afterwards. Allardyce said: “He can’t take it, can he? He can’t take it because we’ve outwitted him. He just can’t cope. “He can tell me all he wants, I don’t give a s****. “I love to see Chelsea players moaning at the referee, trying to intimidate him, Jose jumping up and down saying we play crap football. “It’s brilliant when you get a result against him. Hard luck, Jose.” Allardyce lauded his players for implementing his tactics in a result he believes was on a par with the 3-0 win at Tottenham earlier in the season. The Hammers boss added: “This one probably equals (Tottenham) because of the position we’re in and the problems we’ve had recently. “It was all about frustrating a team that’s got world-class players and not to come here and lie down. “Tactically we got it right in two areas particularly: one was in stopping (Eden) Hazard, Oscar and Willian and (Samuel) Eto’o scoring goals; and the other one was stopping them scoring from set plays. We did a fantastic job.” Mourinho hopes West Ham avoid relegation. He added: “With this two points that they took from us I hope the point they got means something for them.” Mourinho refused to criticise his players, who could have done with someone of the guile of Juan Mata, now at Manchester United. “With my players, I’m happy,” Mourinho said. “My team tried everything. Their goalkeeper saved a lot, but they also had other players without gloves who saved a lot. “They played with five defenders; they looked more goalkeepers than defenders.” Mourinho resisted the urge to criticise the officials, who ruled out a stoppage-time Eto’o strike, having already blown for a foul amid a confusing conclusion which also saw Adrian save from Frank Lampard. O’Brien might also have been sent off for an earlier tackle on Willian. Mourinho, who questioned why only four minutes were added on, said: “I don’t want the people at home to feel that, because we didn’t win, I want to speak about the referee’s mistake.” Chelsea next play a City side who beat Tottenham to go top of the Premier League. “For me it’s not a surprise,” Mourinho added. “We go there next Monday and the result at this moment is 0-0. Are they favourites? Yes. Are they even favourites to score again four, five, six goals? Yes. “But the result is 0-0 and we go there to compete and to play.” The self-proclaimed ‘Special One’ said: “It’s very difficult to play a football match where only one team wants to play. It’s very difficult. “A football match is about two teams playing and this match was only one team playing and another team not playing. “I told Big Sam and I repeat my words: they need points and, because they need points, to come here and play the way they did, is it acceptable? Maybe, yes. “I cannot be too critical, because if I was in his position I don’t know if I would do the same. Maybe. “At the same time I told also this is not Premier League, this is not the best league in the world, this is football from the 19th century.” Chelsea tried everything to unlock the Hammers defence and when they did they found goalkeeper Adrian in supreme form. Mourinho added: “The only (other) thing I could bring was a Black and Decker (tool) to destroy the wall.” Mourinho pointed to time-wasting and aimless long balls to illustrate his point, which he had made to Hammers boss Allardyce after the game. The Blues fell three points behind new Barclays Premier League leaders Manchester City, who beat West Ham 9-0 in the two-legged Capital One Cup semi-final, after a resolute display from Sam Allardyce’s men. Mourinho outlined his unhappiness with the Hammers’ tactics afterwards. Press Association Chelsea manager Jose Mourinho accused West Ham of playing “football from the 19th century” after being left frustrated by a goalless draw at Stamford Bridge.last_img read more

Health Department, Supervisors discuss temporary location options

first_imgMASON CITY — The Cerro Gordo County Department of Public Health is looking over options after being forced from their home at Mohawk Square earlier this month due to a roof collapse caused by severe storms that rolled through the area.The department’s Immunization Clinic, STD/HIV Clinic, and public health nursing and home care aides staff are temporarily housed at the Community Health Center at 404 North Federal. The rest of the department is working out of a conference room at the Law Enforcement Center on the west side of Mason City.Health Department director Brian Hanft says they greatly appreciate being able to use the two locations, but they need to explore other options. “They’ve been very generous to let us use their space, but we’re in their space, and recognizing that they offered that in the short-term, you know whatever that timeline looks like, I think it’s just responsible of us to at least consider where we end up in the longer-term and try not to take advantage of what they’re giving us.”A definite timeline on when the Health Department might be able to move back into Mohawk Square has not been released, and Hanft says a lot of questions can be raised in finding a short-term solution to house the department under one roof, including in some vacant locations around the  community. “I don’t want to stay in the Law Enforcement Center for six months, and I don’t know about the Community Health Center for six months. Again I think that’s a pretty big ask of those locations. We would need to then find something, even again if we set up in the McGregor building, I’m just using that (as an example) because it’s empty. It’s going to cost a couple thousand dollars a month to probably rent it, and we set up some cubicles, and least we have some space, and then we just pay for that over the next six months.”Hanft says the wise planning by the county to have all county-owned computer systems backed up at the Law Enforcement Center was a tremendous help in getting the department through this ordeal. “When you all of a sudden don’t have access to IT, with all of your computer systems were all backed up out at the Law Enforcement Center, and I just want to stress the importance of having that as far as continuity of operations planning. There’s an expense there, but it is tremendously helpful when you need it and it’s there.”Hanft and members of his staff discussed the situation with the County Board of Supervisors during a workshop session this morning, saying he wanted their input on what steps they’d like to see taken. “I just wanted to have at least some direction as to what you are thinking about, and I think we’re on the same page as far as going out and investing a lot of money in place that we have to update and then continue to pay rent on for the life of our lease agreement there doesn’t seem to make the most sense. So the idea then is finding a place temporarily that would get us by, until we either find a location that makes sense to build in and we go back in Mohawk Square if it’s safe and stay there until we come up with a longer-term solution.”Hanft and the supervisors agreed to gather more information in helping to make a better decision and discuss the situation further during another workshop next week. The item will also be discussed at the County Board of Health’s meeting this Friday afternoon. === One of the other displaced tenants of Mohawk Square has found a temporary home. The Mason City Housing Authority says they have relocated to Suite 506 at the Brick and Tile Building at 103 East State. They can still be reached at their old office phone number, 421-2711.last_img read more

Opposition Parties Eye Partnership to Unseat UP

first_imgThe chairman of the newly formed Liberia People Democratic Party (LPDP), Moses Y. Kollie, has termed it a dream-come-true for his party to have a political heavyweight like the Speaker of the House of Representatives, J. Alex Tyler, join its ranks. “This is a big fish that the LPDP has caught and we are grateful for this day,” he said.He noted that the party is forever willing to collaborate with others as this is the only way the ruling party will have no chance of getting victory in the 2017 elections.“Our arms are open to collaborate with people who have the same dream and aspiration of the LPDP. We are willing to collaborate with everyone.“The only party the LPDP is never willing to work with is the UP. If we do we will be compromising what we stand for and this we are not willing to do,” he said.Tyler’s declaration of membership was also graced by stalwarts of other political parties such as the All Liberian Party (ALP), the National Patriotic Party as well as scores of members of the National Legislature.Senator Sando Johnson of the NPP spoke on behalf of his party. He said the NPP is willing to collaborate with the LPDP to ensure that the UP is defeated massively in 2017.He lauded the Speaker for such a bold decision which he said is in the right direction. This sentiment was also echoed by former Senator Theodore Mono, chairman of the ALP. Momo is also a former stalwart of the UP.Speaker Tyler recently resigned from the UP, where he served as an executive member, due to what he termed as “policy differences.” His resignation was greeted with mixed reactions with pundits describing it as a big blow to the UP.He termed the LPDP as Liberia’s hope and the root to the country’s development.According to him, the LPDP has what it takes to move the Liberian state to higher heights, looking at its vision and the caliber of people that are leading the party.Officially declaring his membership for the party at a well attended ceremony held at the LPDP headquarters in Monrovia, Speaker Tyler said “The LPDP is Liberia’s hope and the prosperity for Liberians.”He further said, “And so, executives of the LPDP and partisans of this great party, I hereby submit this application for membership and pray that you will accept me as a humble member of your party. I want to assure you that I believe in your party’s rightful national direction and vision and I promise to do all that is in my ability to fulfill them.”He said with the LPDP, the time is right to take Liberia to where it belongs, noting that his passion for Liberia’s development and progress is so great.Since leaving the UP, the House Speaker said, the ceremony was meant for him to break silence on the barrage of rumors circulating in the Liberian public about his next destination politically. “I’m now a member of the LPDP because I feel this is where my dream and aspirations for the Liberian people can be realized,” he said. “Liberia is the only country that I have and the only country that I cherish. My vision for a collective Liberian dream is profound.”Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)last_img read more