MT in 2010 to investigate and deal with the phone off the yellow website 100 thousand

MT in 2010 to investigate and deal with the phone off the yellow website 100 thousand

the fourth quarter of 2010 the basic telecommunications enterprise user complaint classification statistics

 

Sina

technology news January 28th news yesterday, the Ministry issued a notice in 2010 the quality of telecommunications services, announcement shows that in 2010, the Ministry of communications and the local authority to accept telecommunications service complaints 71938 people, annual millions of users complaint rate for 62.6 passengers, declined in 2009. Three basic telecom companies a total of more than 178 sites investigated, closed or investigated the mobile phone site more than 10 yellow.

ministry said that in 2010, the Ministry of industry and information technology and the provinces (autonomous regions and municipalities) of telecommunications users complaint handling institutions through complaints hotline, government websites and other channels, received a total of 71938 complaints about telecommunications services annual trips, millions of users complaint rate for 62.6 passengers, declined in 2009.

in the fourth quarter of 2010, the Ministry of industry and information technology and the provinces (autonomous regions and municipalities) of telecommunications users complaint handling agencies to accept complaints about telecommunications services 14433 passengers, down 23.5% compared to the previous quarter quarter, millions of users complaint rate for 12.6 passengers.

specific terms, the total number of complaints in terms of user services accounted for 38.7%, compared with the previous quarter, down by 2.4 percentage points. Complaints about the quality of the network accounted for 21.7% of the total amount of complaints, representing an increase of 1.7 percentage points in the previous quarter, users reflect the problem is mainly concentrated in the mobile internet speed, etc.. Controversial aspects of the complaint charges accounted for 39.6% of the total, up 0.7 percentage points from the previous quarter, including user complaints about mobile Internet tariff fees and other issues has increased, complaints about the value-added service charges dispute continued to decline.

at the end of the fourth quarter of 2010, the Ministry of industry and information technology in-depth remediation mobile phone pornography special action, the three basic telecom companies a total of more than 178 investigation sites, and mobile phone closed or jurisprudence site more than 10 months. Investigation and access service providers 743, qingtui server access providers 89 layers of sublease. Stop illegal mobile phone charges on behalf of 4 partners, and suspend the WAP partner on behalf of charging fees of 427. (Zong Xiuqian)

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